Master Patient Recruitment: Grow Your Oncology Practice
Explore effective marketing and patient recruitment strategies to help your oncology practice grow. Learn how to attract and retain more patients today.
Leadership Interview with Mark Moch
Go inside the mind of the CIO transforming oncology care with tech innovation. Get an exclusive look at how they’re using AI, data, and emerging workflows to revolutionize the delivery of precise information at the point of care.
6 Challenges Facing Community Oncology Practices
Running an oncology practice is no easy feat. Explore 6 major challenges and how AON’s solutions can help overcome them for better outcomes.
The AON Advantage for Community Oncology Practices
A partnership for growth and independence.
Community practices, including medical oncology and hematology specialties, are healthcare’s cornerstones. Keeping care locally reduces the need to travel for care, decreases the costs of care and can improve overall patient outcomes. The Community Oncology Alliance (COA) shared that most Americans — about 32 million — receive their cancer treatments at a local independent practice instead of a hospital or other health system.
Community oncology practices treat more than 900,000 patients annually. Community-based practices are also the preferred site for cancer treatments, a valuable finding published by ASCO (“Preferred Sites of Cancer Care: Community Oncology Practices vs Hospitals and Academic Centers”) in May 2024.
The main point: Most of America’s cancer care happens not at large hospitals but in locally owned clinics in communities nationwide.
The Landscape of Independent Medical Practices
Being an independent medical practice, not owned by a hospital or health system, offers various benefits not available to its counterparts. These benefits include lower per-patient costs, decreased preventable hospital stays and fewer hospital readmissions, according to STAT News’ opinion article “Independent doctors like me are becoming an endangered species,” which was authored by Dr. Paul Berggreen, a gastroenterologist and board chair and president of the American Independent Medical Practice Association,
However, the costs of owning a practice are just as high. Private practice doctors face higher investments in infrastructure like IT and EHR systems and administrative costs like increasing labor costs, rent and premiums. Oncologists in private practice are paid significantly less than they were a decade ago, with a payment gap of at least 28%, a statistic covered by COA’s “Analysis Shows Payment for Key Community Oncology Services May Lag Inflation by at Least 28%” study.
The trend among independent medical practices is nothing short of concerning. The industry’s history is peppered with more doctors refusing to open private practices and a large segment leaving private practice (over 108,000 doctors in January 2019, according to Becker’s ASC Review). These trends are currently not showing any indication of changing direction.
Without community practices, patients no longer have access to local high-quality care and treatments, which increases their overall health costs, including travel expenses, and potentially impacts their health, especially when medical emergencies arise.
The Challenges of Independent Medical Practices
Managing relationships with insurance payers and building contract arrangements are two essential tasks. Negotiating contracts or navigating regulatory and administrative requirements can be costly ventures that steal away dedicated time with patients. Unlike hospitals and health systems, independent practices often have less bargaining power and, therefore, less leverage during these negotiations.
To thrive in the face of today’s challenges and maintain their independence, doctors can seek partners, such as physician groups or practice management companies, that offer specifically designed expertise, support and resources to help them return to providing the highest standard of patient care.
“Running a private practice requires a lot more than just seeing patients. The administrative burden and other tasks can be overwhelming to maintain at times. Partnering with AON has been a game-changer, allowing me to focus on what matters most: delivering the best possible care to my patients. It has given me back valuable time and peace of mind.”
Brian Mulherin, MD, Board-certified medical oncologist at Hematology Oncology of Indiana
What Makes AON Different
Founded in 2018 by experienced healthcare and community oncology leaders, the American Oncology Network (AON) offers robust services and support to empower independent practices to thrive while maintaining autonomy.
AON offers partner practices access to expertise in business and clinical management and centralized services and support so that physicians can return to doing what they enjoy most — focusing first and foremost on the patients and the care they provide. To date, AON has served more than 400,000 patients nationwide, and its network includes more than 240 providers in over 110 clinics across 21 states.
Five Benefits of an AON Partnership
A partnership with AON enables community oncology practices to survive and thrive. Here are five benefits of joining the network.
Benefit One: AON’s passion for patient care is unmatched and fuels its mission. Community oncology practices champion exceptional patient benefits like affordable care and reduced travel burdens. AON’s dedication to local patient care guides our every decision. We want our partner practices to succeed so that community oncology remains a core choice provider in healthcare.
“At AON, our passion for accessible patient care burns just as brightly as our dedication to the success of our partner practices, doctors and staff. We bridge the cancer care gap by offering comprehensive support services. We exist to empower them to prioritize patient care and deliver exceptional outcomes.”
Stephen “Fred” Divers, MD, AON chief medical officer
Benefit Two: AON provides services and support while doctors stay in control. A common misconception is that partnering with AON means practices lose autonomy. Doctors retain full independence. We provide behind-the-scenes support, allowing doctors to focus on what matters most — their patients.
Benefit Three: Practices can access highly specialized and centralized teams equipped to provide and further support comprehensive care. With over 40 years of management experience in key clinic and business functions, AON equips partners to deliver exceptional care. We offer a comprehensive suite of services to streamline operations and support practices, providing administrative ease and allowing physicians to focus predominantly on patient care.
Here are some of the services practices have access to in the network:
- In-house laboratory and pathology.
- Dedicated specialty pharmacy for oral oncolytic medications.
- Payer relations.
- Drug procurement.
- Care coordination.
- Revenue cycle management.
- IT support.
- Human resources guidance and physician recruitment.
- Financial management.
- Marketing assistance.
Benefit Four: Practices gain support for clinical trials. Clinical trials offer groundbreaking treatment options and hope for cancer patients. AON provides access to a wide range of local trials through its partnership with the Sarah Cannon Research Institute and other organizations. Whether a doctor is interested in starting an in-house trial or enrolling patients in existing ones, AON’s experience can assist and mentor them.
Related: The Benefits of Clinical Trials at Community Practices
Benefit Five: Practices gain support to begin or expand critical care services. Ensuring care and services are accessible locally makes all the difference for cancer patients. AON teams support practices seeking to offer new services or expand existing ones, like diagnostic imaging or radiation therapy, by providing assistance in creating new revenue streams and building a pathway for practice growth.
Community Oncologists Need to Look Ahead and Plan
Oncology is a large, fragmented market with the community oncology services market expected to grow to $81.33 billion in 2027 at a CAGR of 10.9%, according to the 2023 Community Oncology Services Global Market Report.
In 2020, cancer patients in the United States spent $200 billion on oncology services. Community oncology plays a key role in the oncology market’s future as it aligns with two critical structural trends in healthcare:
- The shift from a fee-for-service model to a fee-for-value model (also known as value-based care).
- The increasing focus on social determinants of health and healthcare equity.
Additionally, the oncology market needs to continue to grow because there is an anticipated shortage of more than 2,000 oncologists by 2025. Community oncologists are important and offer compelling patient and payer advantages, including being cost-effective (approximately 40% cheaper than hospitals), more personal, accessible and cutting-edge.
Related: Embrace the AON Advantage: Your Fast Track to Practice Success in Three Stages
AON is a leading cancer care provider through its strong network of dedicated community oncology practices and physicians. Supporting the shift toward value-based care, AON and its practices are driving forces in closing the cancer care gap, ensuring equitable cancer care is a reality for all.
Biosimilar Adoption Within the Oncology Industry
How the AON Pharmacy Operations team is increasing the usage of biosimilars as treatments for cancer patients.
Back in September 2017, the U.S. Food and Drug Administration (FDA) approved the first biosimilar used for cancer treatments. Mvasi was created as the biosimilar alternative to the brand medication Avastin, which is used to treat various cancers. From colorectal and lung cancers to kidney cancer and brain cancer, Mvasi’s formulation was determined biosimilar when treating these cancers. Since 2017, over twenty biosimilars for cancer treatments have been approved.
The growth within the biosimilar market increases with the acceptance and adoption of these prescription alternatives by oncologists and other healthcare leaders who are taking the initiative to improve cost-savings for millions of cancer patients. AON is one such organization that is taking the lead to publicize the benefits — including the cost savings — of biosimilars..
Related: Understanding Biosimilars
AON’s Biosimilar Substitution Program
The biosimilar substitution program, the brainchild of the AON Pharmacy Operations team, was created to encourage the use of biosimilar products when a biosimilar is covered by the payer and the cost is lower, as an effective cost-saving strategy without negatively impacting the efficacy of the patient’s treatment.
By definition, a biosimilar is highly similar to and has no clinically meaningful differences from its reference product with cost-saving potential. A biosimilar is approved by the U.S. Food and Drug Administration (FDA) after rigorous evaluation and testing to show the same efficacy and same safety profile when compared to its reference product. Expanding access to biosimilars can help to improve health equity and provide more treatment options for patients.
Acquiring biosimilar products can be challenging for various reasons. One of the more common barriers is health insurance coverage and requirements as it varies from state to state as well as how the insurer’s formulary is designed. While these hindrances may slow adoption, the AON Pharmacy Operations team recognizes the benefits of biosimilar products to not only the patient but to the healthcare provider and health insurer.
The switching model employs key persons within the process and equips them with the processes and tools needed to communicate and drive forward biosimilar substitutions. Originally, AON regional clinical pharmacists (RCPs) assisted in biosimilar product selection. Under the new biosimilar substitution program, the RCPs transitioned into an intermediary position between the pharmacy, healthcare providers, administrators and financial teams at each practice. Using the electronic health record (EHR) system empowers RCPs to communicate directly with financial teams and send switch requests (requests to switch to a biosimilar product) directly to the healthcare provider who can easily approve within the system.
The AON Pharmacy Operations team measured the impact of the program for one year and reported positive results:
- There was an increase in all AON-preferred biosimilar products after program implementation. The total number of biosimilars now in use is 17.
- The average in the United States for biosimilar usage is 65% whereas AON sits comfortably 20% higher.
- There was an increase in cost savings for healthcare providers, payers and patients totaling $56.21 million for 2022 and $131.32 million since AON’s inception.
The AON Pharmacy Operations team hopes that sharing the program’s successes will encourage other clinicians and those in healthcare to switch and use biosimilars when appropriate.
Related: Expanding Options: What’s Next for Biosimilars in Oncology?
Study: Infusion Therapy in Community Oncology Practices Less Costly than Hospital-Based Care
Prices for biologics, chemotherapies and other infused cancer drugs and hormonal therapies provided by in-hospital outpatient departments were double those paid in physician offices, according to a recent Health Affairs study that looked at prices paid in 2019 by Blue Cross Blue Shield health plans. Per the findings, prices paid for these drugs were 99%-104% higher in hospital outpatient departments than those paid in physician offices for infused cancer drugs and 68% higher for infused hormonal therapies.
The biggest takeaway from the study is that it is much less expensive to provide the same level of care in a community oncology practice than in a hospital-based outpatient center – as much as 35% less in some cases. In the study’s cohort, the savings reached would have been nearly $1.3 billion.
That is significant.
Practice-Based Infusion Therapy
Lower cost to the patient is one of a host of benefits associated with practice-based infusion therapy. Unfortunately, for many community-based oncology practices, the price of these drugs and associated infrastructure can make it difficult to offer these services in-house. Unless, that is, they are part of a national network like American Oncology Network (AON), which has the contracting power and management experience to give our practices access to a wide formulary of oncology and non-oncology medications that may not be available to or are financially out of reach of smaller private practices.
Further, some independent practices may not have the time or manpower to fully manage infusion therapy. AON manages all that with standardized education, training, processes and evidence-based clinical guidance. AON provides user friendly tools for clinicians and staff to access that are rooted in the latest clinical publications in oncology. Further, our electronic medical records system allows access to standardized protocols for oncology and non-oncology treatments.
With the power of AON in their corner, our practice partners can provide their patients with an important therapeutic service that goes far beyond lower costs for their care. This extends specialty infusions for patients who need treatment for non-oncology disorders such as asthma, genetic and skin disorders, rheumatoid diseases, and Crohn’s disease and other gastrointestinal problems.
Receiving infusions at their community-based oncology practice makes for a convenient, cost-effective experience for patients, who benefit from being treated by specialized nurses and physicians without having to travel long distances. AON practices can provide the same level of evidence-based care for patients close to where they live at less cost. Also, along with saving on the cost of the drugs themselves, patients won’t incur the facility fees they would have to pay at a hospital, further easing the financial burden.
Patients First
At AON, we’ve built our entire business model around providing the support our partner practices need to stay independent and focus on patients instead of paperwork. This includes putting our size to work negotiating the drug prices that enable them to provide comprehensive care in the community – including infusion therapy.
The quality of the care provided in the community oncology setting is second-to-none. That it is less expensive, as demonstrated by the Health Affairs study, is simply one of its many benefits.
A Smooth Path for Onboarding New AON Practices
When an oncology practice joins American Oncology Network (AON), how clinical and administrative operations are brought under the AON umbrella can have a significant and long-term impact on staff, clinician, patient, and community satisfaction. To help ensure a positive and smooth experience, AON’s transition team leverages its deep experience and proven processes to anticipate obstacles and clear hurdles with minimal disruption to day-to-day clinic operations.
A typical transition takes up to four months. And while each transition is unique, over the course of onboarding more than 20 new AON practices we have established a proven formula that is effective, flexible and, most importantly, customer centric.
Project Management at the Helm
The first step in every transition strategy is establishing a dedicated project management team responsible for bridging all communications between the practice and AON. That team also oversees the project roadmap, ensuring all milestones and deadlines are met, managing change and practice expectations, and triaging priorities.
The team is the face of the more than 200 individuals involved in the transition process, each of whom brings to the table a unique set of skills and expertise. It also represents more than 20 departments, ranging from operations and legal to finance and revenue cycle.
The project management team is in constant contact with every individual involved in the transition process and works closely with representatives from the practice, typically office administrators with involvement from physician and clinical leadership.
A 3-Stage Roll Out
Under the guidance of the dedicated project management team, the transition process will typically roll out in three stages:
- Due Diligence: This starts with creating a communications plan that forms the foundation upon which AON’s relationship with the practice is built. This is also when we collect necessary data such as provider, payer and facility information, employee census, contracts, and marketing materials – everything there is to know about the practice and its operations.
- Implementation: Next is acting on the data collected during due diligence. This includes meetings with employees, establishing new contracts with payers and pharmaceutical companies, setting up other legal contracts and assignments, etc. The implementation checklist encompasses more than 1,000 individual tasks which the project management team manages behind the scenes, ensuring every item is completed on time and without overwhelming the practice team.
- Go-Live: At this point, it is time for the clinic to open its doors under the AON footprint. To deliver a positive experience for everyone – including patients – we expand our on-site presence to conduct staff training on new processes and workflows and assist with change management needs. This ensures the practice’s clinical and administrative staffs are proficient with new systems and processes and can proceed with confidence under the AON banner.
Once go-live is complete – the staff is fully trained and there are no more kinks to work out – a regional team takes over for the project management team, remaining engaged with the practice and serving as its dedicated AON liaison for any future needs.
Putting the Customer First
Change is hard, especially when it involves transitioning from an independent practice to one that is part of the AON network. Staff and patients alike will be impacted by the move, which is exacerbated by the growing pains that are change management’s constant companion – especially when the transition means learning new EMR and other information systems.
To calm fears and keep the transition as painless as possible, we put the customer first in everything we do. Each transition is undertaken as a partnership rather than a top-down corporate approach. We focus on the employee and patient experience from the start, for example by ensuring the employee onboarding journey is smooth and providing patients with transparent communications about AON. Finally, we make sure the facility is ready to operate under the AON banner so there are no glitches that can impact the practice’s ability to provide care or patient satisfaction.
Our transition strategy is centered on making sure all practice stakeholders are comfortable with every step of the process. We approach change management with sensitivity and positivity, communicating clearly why the move to AON is a good thing for everyone involved. We anticipate and address bumps along the way, so the transition experience is defined by our team’s ability to resolve issues – and not by the issues themselves.
This customer-centric, proactive, and transparent approach helps align cultures under a shared vision of what the future can be for patients, staff and the communities served.
The Benefit of a Centralized Pharmacy
Each day, American Oncology Network (AON) employees are doing everything they can to make sure our patients are as comfortable as possible as they undergo treatment. This includes the dedicated and knowledgeable team working at our centralized, state-of-the-art pharmacy, which is celebrating its two-year anniversary.
Our in-house specialty pharmacy offers patients access to the most current and effective oral cancer medications along with round-the-clock access to our pharmacists. Having an in-house pharmacy with a robust back-office infrastructure also eases individual practices’ administrative burden by taking care of the heavy lifting associated with refills, prior authorizations and financial assistance so their staff can concentrate on our top priority: our patients.
Access to Oral Oncolytics
Because of their tolerability and effectiveness, which can lead to a better quality of life for patients, the use of oral oncolytics is skyrocketing. AON’s ready access to 99% of these medications means we can rapidly fill and ship prescriptions right to the patient’s doorstep.
Oral oncolytics are beneficial because they allow patients to receive the treatment they need in the comfort of their own home rather than having to come to one of our clinics. This eliminates disruptions to their day and eliminates the need to miss work.
Oral medications are also a type of targeted therapy, which means they zero in on cancer cells and mostly leave a patient’s healthy cells alone. These drugs are better tolerated by patients and help them avoid some of the uncomfortable side effects such as nausea that accompany more traditional forms of therapy.
A Tool for Patients and Practices
AON’s centralized pharmacy not only benefits our practices, but the patients they treat too.
Our pharmacists have access to the charts and medical histories of all the patients in our network, allowing them to check lab work, notes and a host of other information that helps them make recommendations to clinicians. This allows for higher-quality, more personalized treatment than is possible at other pharmacies that don’t have ready access to such comprehensive patient information.
After the medications are shipped, pharmacists reach out to the patient to see how they are feeling and if they have any questions or concerns. Some medications have harsher side effects than others, so patients are educated before they start treatment about what to expect and how to diminish some of the discomfort. This is important, because patients who are aware of the side effects are much more likely to keep taking their medications, which of course leads to better results.
As for the practices in the network, AON handles all the administrative work, including assisting the patients and clinic in obtaining prior authorizations, financial assistance and refill requests. Finally, our pharmacists are available 24 hours a day, seven days a week to answer patient questions and provide advice, which cuts down on the number of phone calls that need to be handled by clinic staff.
Expanding Space and Benefits
American Oncology Network is consistently adding more practices and expanding staff. To accommodate the higher demand generated by this growth, we have opened a new 20,000-square-foot pharmacy in Fort Myers, FL.
The new location is equipped with high-tech automation and conveyor systems to make operations even more efficient and accelerate the process of filling and sending prescriptions, getting them into patients’ hands faster than ever before.
Our centralized, in-house pharmacy is one of the many benefits AON offers to its partner practices. It is part of our dedication to ensuring we are doing everything we can to support both a clinic’s staff and patients—leveraging our expertise to ensure they are comfortable and well on their way to a positive outcome.
The Benefits of Working at American Oncology Network
A career in oncology offers all sorts of rewards. But working at American Oncology Network (AON) or one of its partner practices offers employees more than most. Not only do we offer competitive salaries and excellent benefit packages within a welcoming and nurturing workplace, but we are a network of community-based practices that allows our staff to grow familiar with the patients they see on a regular basis.
If you are looking to start or advance your career in healthcare, AON should be a top consideration.
The AON Advantage
Work-life balance is a priority at AON. While our employees work hard providing our patients with the best care and treatment possible, we stress the importance of maintaining a work-life balance to rejuvenate and spend quality time with family and friends.
Being part of a community-based practice lets members of our clinical staff establish relationships with patients and stay by their side throughout treatment. Not only does this help our nurses and physicians create the kind of true relationships with patients that can be difficult to achieve in other outpatient settings, but it means our patients have someone they can trust and rely on during stressful and anxious times. In fact, these relationships go beyond the care team to include our financial counselors and patient service specialists, all of whom contribute to the patient’s overall well-being.
We offer competitive total compensation packages that include comprehensive health insurance with a robust provider network. Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program. Further, while we encourage employees to take time off when needed, they have the opportunity at the end of the year to cash out a portion of their accrued and unused PTO.
Promoting from within is also a priority at AON, and we support our team members’ continued development through professional development programs and tuition assistance.
Taking Care of Our Employees
Our top priority is our patients. But at AON, we understand that we can’t provide our patients with the high-quality care they have come to expect unless our employees are prioritized in the same way.
During the COVID-19 pandemic, our IT team acted quickly to enable nearly 200 employees to start working remotely and helped make Telehealth appointments a reality for our patients within four days. We ensured our clinicians and physicians on the frontline were well-protected per the Center for Disease Control and Prevention (CDC) guidelines, supplying them with an abundance of personal protection equipment including masks, gloves and sanitizers, implementing daily screening and temperature checks, reconfiguring their workspace to ensure proper social distancing, and installing plexiglass dividers and sneeze guards throughout our AON offices. We extended our safety protocols, which are also aligned with CDC guidelines, to our patients by spacing appointments, requiring all patients to wear masks and screening patients for any possible COVID-19 symptoms or exposure before entering facilities, and ensuring proper social distancing by restricting visitors from accompanying patients into our clinics.
Our measures proved successful. A survey of AON team members found that their top concerns were a sense of safety and cleanliness, job security and up-to-date information. In all, more than 81% of respondents said they were satisfied with our pandemic response.
We enhanced our leave policies and provided all employees who were not participating in the company’s medical plan with affordable access to Telehealth through Teladoc, the first and largest supplier of telehealth medical consults in the country. In addition, we upgraded our EAP (employee assistance program) to ComPsych®, the worldwide leader in fully integrated EAP, behavioral health and wellness services and resources.
Staying connected with our employees during the pandemic continued to be a high priority. From turning on our cameras during Zoom meetings to hosting virtual trivia games, boosting employee morale and engaging our teams in meaningful ways is an intentional endeavor during these unprecedented and stressful times.
Strength Through Partnership
At AON, we are a network of independent oncology practices working together as one. To that end, we host annual summits each year for physicians, nurses and operational employees, giving our staff a chance to meet and collaborate with AON peers from across the country so they can learn from and teach others how to do their jobs better or more efficiently. We also offer training opportunities to ensure practice employees keep up with the trends and fluidity of oncology so they can help our patients achieve better outcomes.
Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted — especially when they get a chance to witness a patient celebrate their final day of therapy by triumphantly ringing the bell.
If you are looking for a company that offers rewarding and fulfilling experiences and celebrates patient victories each day, AON is a great place to start or further a career in healthcare.
Taking Care of Employees During COVID-19
At American Oncology Network (AON), patients are our top priority. We want to provide them with the best care possible throughout what is often the most stressful and scariest time of their life – and it is our physicians, nurses and employees that make that possible. That is why we strive to keep our team happy and safe, which currently means confronting the enormous challenges brought on by the COVID-19 pandemic.
Treating cancer patients is an incredibly essential service, and care continuity is a priority even in the face of COVID-19. Being there for our patients requires us to also be there for our employees by elevating internal wellness strategies.
Putting Safety First
Just days after the World Health Organization officially declared COVID-19 a pandemic, AON had assembled an emergency task force to map out a plan for keeping doctors, nurses and employees safe while still providing high-quality care to our patients, many of whom needed to continue receiving treatment.
The majority of our administrative employees transitioned to working remotely from home, armed with all the resources they needed to help create a secure, office-like environment. Our IT team accomplished this feat in about a week, and the outcome has proven positive: staff members who are telecommuting have maintained their normal levels of productivity with few exceptions.
The IT team also launched Telehealth services across all AON sites with over 5,200 telehealth visits completed since going live. This virtual care solution played a vital role in mitigating the spread of COVID-19 and keeping our providers, employees and patients safe.
For employees such as nurse practitioners who are patient-facing and therefore unable to work from home, safety was crucial to our strategy. In addition to providing sufficient personal protective equipment (PPE) such as gloves, gowns and masks, we also conducted training on proper handling and use.
AON also adheres to the social distancing guidelines set by the Centers for Disease Control and Prevention (CDC). Among these are spacing out appointment times and infusion chairs and screening all patients via questions on how they’re feeling, whether they have any COVID-like symptoms, where they’ve recently traveled, and if they’ve been exposed to anyone infected with the virus. In addition, employees are screened and their temperatures checked at the beginning and end of every shift. In addition to our daily cleaning services, our clinics also go through a deep clean once a week.
Because of our efficiency and ability to supply doctors, nurses and employees with the resources they need to be both safe and productive, AON was able to respond quickly to the pandemic and continue caring for our patients without interruption.
Supporting Our Staff
The COVID-19 pandemic is unprecedented and has been a challenging experience for everyone. We opted to modify our benefit offerings to include 10 days of paid emergency sick leave (ESL) to any full or part-time, and PRN employee who needs to be quarantined or who is caring for a loved one who has been infected with the virus. This provision is in addition to our regular leave policy and allows employees to receive their full pay either intermittently or continuously. We also offer an advance of up to 40 hours of paid time off (PTO) for anyone who runs out of ESL, and all employees have access to the Teladoc service through to the end of December regardless of their participation in the AON medical plan. In addition, employees enrolled in the medical plan will see 100% coverage of any COVID-19-related expenses that employees may incur, such as testing and co-pays.
We are aware the pandemic has created challenges that extend far beyond the workplace. With schools and most summer camps closed, AON is especially sensitive to employees with small children. We strive to be flexible and nimble with their schedules and are taking extra steps by compiling important information on childcare and other family-focused services. Emotional crisis support is also available to all employees regardless of whether they participate in AON’s benefits program.
To boost morale, our managers have come up with fun, creative activities such as virtual celebrations and trivia games for employees who are telecommuting. At our clinic in Baton Rouge, La., employees swapped recipes and created an e-cookbook that also features contributions from other practices in the AON network. We’ve also supplied lunch for employees who aren’t able to work from home.
Safe, Happy Employees
AON recently surveyed employees to gauge the effectiveness of our COVID-19 provisions. The results were extremely positive – 81% were satisfied with our pandemic response and 87% were confident AON has taken the right precautions to minimize the impact of COVID-19. Additionally, 85% of employees working remotely said they had the necessary resources to maintain productivity.
At AON, our team members are heroes who have stepped up in times of crisis. It is up to us to make sure they are safe, comfortable and appreciated so they can continue carrying out the essential job of providing optimal care to our patients.
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